At Prana, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or interact with us online.
1. Information We Collect
When you use our website or contact us, we may collect the following types of personal information:
- Name, email address, and phone number (if submitted via contact forms)
- Billing and shipping information (if you place an order)
- Your preferences or feedback
- IP address, browser type, and browsing behavior (via cookies and analytics tools)
We do not collect or store sensitive payment details directly. All transactions are processed securely through third-party payment gateways.
2. How We Use Your Information
We use your information to:
- Respond to your inquiries and provide customer support
- Process and deliver orders (if applicable)
- Send you updates, promotions, or newsletters (with your consent)
- Improve our website experience and understand user behavior
- Manage our business relationships with distributors, partners, or event organizers
3. Sharing of Information
We do not sell, rent, or trade your personal information. Your data may be shared with trusted third-party service providers only when necessary to:
- Process orders and payments
- Host and maintain our website
- Analyze website traffic (e.g., Google Analytics)
- Comply with legal obligations
All third-party partners are required to comply with data protection laws.
4. Cookies and Tracking
Our website uses cookies and similar technologies to improve user experience and analyze site traffic. You can disable cookies in your browser settings, but this may affect site functionality.
5. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no online platform is completely secure, so we encourage you to contact us if you have any concerns.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections or deletions of your data
- Withdraw your consent to marketing communications at any time
7. Children’s Privacy
Our website and products are not intended for children under the age of 13. We do not knowingly collect personal data from minors.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
